Shipping policy

STUWMAN Electrical – Shipping & Delivery Policy

At STUWMAN Electrical, we aim to deliver your electrical supplies as quickly and securely as possible across South Africa. Please review our shipping policy below to understand delivery timelines, rates, and procedures.

1. Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification with tracking details as soon as your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and order size/weight.

  • Standard door-to-door courier delivery typically takes 2 to 5 business days depending on your region (major hubs vs. outlying areas).

3. In-Store / Warehouse Pickup (Optional)

  • If you choose local collection, your order will be prepared within 24 hours.

  • Please bring your order confirmation email and a valid photo ID when picking up your items.

4. Order Tracking

  • Once your order has shipped, you will receive an email containing a tracking number and a link to track your package in real time.

  • Please allow 24 hours for tracking information to become available on the courier’s portal.

5. Damaged or Missing Items

  • If you receive your order damaged or missing items, please inspect the package upon arrival and contact us within 48 hours at stuwmanelectrical@gmail.com with your order number and photos of the condition.

  • We handle claims on a case-by-case basis and will work quickly to resolve the issue or dispatch replacements.

6. Contact Us

If you have any questions or concerns regarding your shipment, feel free to reach out to us at:

Office and collection address: Office 14, Centurion Mall, 1269 Gordon Hood Road, Centurion Central, Centurion, Gauteng, 0157, South Africa. Customers must visit this office address for collection.