Refund policy
Returns & Refund Policy — STUWMAN Electrical
General Returns We accept returns on unused, unopened items in original packaging within 7 days of delivery. Items must be in resalable condition. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrectly supplied.
To initiate a return, contact us before sending any item back. Unauthorised returns will not be accepted.
Dead on Arrival (DOA) / Faulty Items If your item arrives damaged or is found to be faulty on first use, contact us within 48 hours of delivery with:
- Photos or video of the fault/damage
- Your order number
- Proof of delivery
We will arrange a replacement or refund at no cost to you, subject to assessment.
Installed Products Once an inverter or battery has been installed, it cannot be returned unless it is found to be faulty under the manufacturer's warranty. Installed products are subject to the manufacturer's warranty terms only.
Warranty Claims All inverters and batteries carry manufacturer warranties (5 years for Deye inverters; 7 years for Felicity Solar batteries; 10 years for Hubble Lithium batteries). To submit a valid warranty claim, you must provide:
- Proof of purchase
- Installation photos
- A valid Electrical Certificate of Compliance (COC) issued by a registered electrical wireman or Master Electrician
- Proof that the unit was installed by a qualified electrician registered with the Department of Labour
Warranty claims submitted without the above documentation will be rejected and the warranty rendered null and void.
Non-Returnable Items The following cannot be returned:
- Installed inverters or batteries
- Items damaged due to incorrect installation
- Items without original packaging (for non-faulty returns)
- Special-order or custom-configured items
Refund Processing Approved refunds are processed within 5–7 business days to the original payment method.
Contact Us For all returns and warranty enquiries, contact us via the chat on our website or email us directly before returning any item.
ORDER CANCELLATIONS
Before Dispatch Orders may be cancelled within 2 hours of placement, provided the order has not yet been picked, packed, or dispatched. To request a cancellation, contact us immediately via chat or email with your order number. We cannot guarantee cancellation requests received after this window.
After Dispatch Once an order has been dispatched, it cannot be cancelled. If you no longer wish to receive the item, you must wait for delivery and follow our standard return process, subject to the return conditions outlined above.
Special-Order & Custom-Configured Items Special-order items, custom-configured systems, and bulk orders confirmed with a quotation are non-cancellable once the order has been placed and confirmed. A deposit paid on such orders is non-refundable if the order is cancelled by the customer after confirmation.
Installed Products Once a product has been installed, it is no longer eligible for cancellation or return, except under the manufacturer's warranty terms as outlined above.